How to order?

🚚 Information about your shipments

How to place an order?

1. 🛍️ Choose your products from our selection and add them to your cart.

2. 🛒 Check your cart: make sure the items, sizes and options are correct, add a special instruction if necessary for your conversions, custom and personalization then click on "Pay" or use other quick purchase options like Shop, Apple Pay or Paypal.

3. 📝 Enter your personal information and select your delivery method.

4. 💳 Proceed to payment: pay securely with our protected payment solutions.

5. 📧 Receive a confirmation: a summary email will be sent to you, including the shipping address for your services (conversion, custom, personalization or repair).

How do you send us your shoes?

1. In the order confirmation email, you will find all the information and addresses to send us your shoes.

2. Choose the method you prefer and send us your shoes at our office or to a Mondial Relay locker(if it's possible with your country).

3. Prepare your package by placing a paper with your name and order reference # inside the package so that we can easily find your order and take care of your shoes.

4. Drop off your package for shipping and we will notify you upon receipt.

5. They are in good hands, we are taking care of them and you will receive a notification when the return shipment is sent.

What are the deadlines?

- For products, we prepare your order as soon as possible upon receipt of your order.

- For services, from the moment we receive your shoes at our premises, please allow 4/5 working days (excluding Saturday, Sunday and public holidays) before the return shipment.

- An express service within 24/48 hours is also available.

Note: For some custom orders or personalizations, delivery times may sometimes be a little longer.

FAQ

For conversion, custom and personalization services, you will receive all the instructions for sending us your shoes in the order confirmation email.

Note: If you do not receive the confirmation email in your inbox, please check your spam or junk mail folder.

Please remember to put a note with your name and order reference # in the shipping box of your shoes so that we can identify them.

Also, if you have a specific request, be sure to write it in the section reserved for this purpose just before adding your item to the cart.

Note: Your shoes must be clean so we can work on them.

When we receive your package, your custom conversions will be ready within 4 to 5 business days.

An additional 2-3 day delay may be required for flags and emojis in customizations.

An express service is also available at an additional cost.

For orders of items and accessories only, we ship as soon as possible.

Yes, we deliver worldwide. Shipping costs will be calculated based on your location and the products you have selected when you choose your shipping option in your shopping cart.

You will always know the shipping costs before paying for your order.

Customs fees may apply depending on your location. These fees are separate from our shipping rates.

We offer various delivery methods and carriers, including express delivery (Chronopost) within 1 to 2 business days, as well as standard home or pickup point delivery (Colissimo, Mondial Relay) within 3 to 5 business days. For international delivery is around 7-10 business days. For items and accessories only, your order is processed as quickly as possible. For services and custom orders, your order is shipped once we have processed your shoes.

For deliveries within Europe and internationally, delivery times are generally between 2 and 10 business days, depending on the desired delivery method.

Yes, we can convert all pairs of FG and AG cleats to SG pro player cleats. We offer different spikes/cleats sizes: 11mm, 13mm, 15mm, and mixed.

Your own spikes/cleats can be fitted to your shoes on special request and provided that your spikes/cleats are universal, which means compatible with all brands (Nike, Puma, Mizuno, New Balance, Skechers).

Note: Adidas compatible spikes/cleats cannot be fitted because the screw thread is different.

Yes, you can cancel your order within 24 hours of payment, provided the items have not already been shipped. Please contact us as soon as possible if you wish to cancel your order.

We offer a screw repair service for all brands (Nike, Puma, Mizuno, New Balance, Skechers).

However, we do not currently repair Adidas screws or shoes with screws compatible with Adidas cleats.

Pay securely on our site with your debit/credit card, Apple Pay, Paypal and other methods via our secure system.

As proof of the quality of our services, we offer a lifetime guarantee on your shoes. Rest assured, your shoes are in good hands. We work exclusively with high-quality materials and products.

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